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Shipping & Returns

Shipping Policy

We ship all orders via USPS. 

HOW CAN I CONTACT YOUR COURIER?

 

You can contact USPS by telephone at 1-800-ASK-USPS/1-800-275-8777 or via email at, usps@customer service.

 

​If you can't find the information you need here, kindly contact us by sending an email to, shopanuure@gmail.com

Return & Exchange Policy

NO REFUNDS. EXCHANGE ONLY. Returns for exchange or store credit is ONLY APPLICABLE IF ITEM(S) IS RETURNED WITHIN 5 BUSINESS DAYS OF DELIVERY. For a return to be acceptable item(s) must be in original packaging unused, unaltered, undamaged with hang tags attached, If your return is acceptable for exchange/store credit we will notify you via email within 48-72 hours of receiving your return. Customer is responsible for the cost of mailing return or exchange. A new shipping cost will apply to the exchange. For new shipping charge, customer will have to send it via paypal with order/exchange number in the subject line. PLEASE NOTE THAT ACCESSORIES ARE NOT RETURNABLE FOR HYGIENIC REASONS .

 

SALE ITEMS

Items bought on sale are final. NO RETURNS, NO CREDITS, NO EXCHANGE.

EXCHANGES

ONLY one exchange per order.

 

We advise that you get a tracking number for your returns as we won't be able to process an exchange without receiving your returned item.

Allow 5-7 business days for us to process your return once it has been received. 
 

UNDELIVERED SHIPMENTS

In the rare event that USPS tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the USPS, they are liable for the safe delivery of your items. If a package isn’t delivered, upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.

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